RESERVATIONS

Dinner, Bed and Breakfast terms include a three course dinner in our restaurant.

Children aged between 2 and 10 years sharing their parents’ room are charged at £25 per night, exclusive of dinner. Occupancy of the twin room attached to Room 23 is charged at £35 per person.

All rooms at The Masons Arms are non smoking.

At weekends the minimum booking is for two nights, we may relax this at our discretion.

All rooms are offered subject to them being available on receipt of deposit.

DEPOSITS

For a stay of 1-3 nights a deposit of £50 is required to secure all advance bookings. For a stay of 4 nights or more the deposit is £100. Deposits are only refundable at the absolute discretion of the hotel management and also if the hotel has been able to re-let the accommodation.

CANCELLATIONS

When a reservation is made both the guest and the hotel management enter into a legally binding contract. In the event of a booking being cancelled, particularly at short notice, the law provides for the hotel to render a cancellation charge, which will not be just for the deposit paid, and may be for a substantial sum. The usual formula for calculating a cancellation charge is the total value of the reservation less VAT multiplied by 66%. The deposit paid would then be deducted leaving a balance cost payable. Prior to this, however, hoteliers must try to minimise their loss by attempting to re-let the accommodation. We would therefore, as recommended and endorsed by the South West Tourist Board, politely draw your attention to consideration of Holiday Cancellation Insurance, details of which are available from the Hotel.

The Management reserves the right to alter these terms and prices at its absolute discretion without prior notice.

Please note that any cancellation by you of a reservation must be notified to us in writing and will take effect on the day it is received by us.

We do advise you to take holiday insurance to cover the cost of your deposit and holiday.

PAYMENT OF ACCOUNTS

A signed credit card imprint will be required on arrival for further charges such as telephone calls, drinks etc, and any outstanding charges on departure will be debited.

Accounts can be settled in cash, MASTERCARD, VISA, DELTA or MAESTRO card. Credit cards are authorised on arrival. Regretfully cheques (personal or company) will not be accepted on departure, and any deposit cheques must be presented in sufficient time (at least 10 days) for clearance.

ARRIVAL AND DEPARTURE

Arrival and Departure: Rooms may not be ready until 3.00pm on day of arrival, but guests are welcome to arrive early (even for breakfast!). On departure day, rooms must be vacated by 10.30am, and late check outs will be charged for.

LIABILITY

Whilst the hotel brochure or web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the hotel by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with. The hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure or web site and tariff unless it is confirmed in writing. All information given in the hotel brochure, web site and tariff is correct at the time of going to press but services/facilities may be changed during the validity of the brochure.

GUEST INFORMATION

The hotel is not responsible for any property lost on the premises.

Please bring your own beach towels.

Guests may bring visitors into the Masons Arms by prior arrangement with management only. Charges and restrictions apply.

The Masons Arms has a non smoking policy. Due to new legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the hotels’ bedrooms or their balconies. Smoking is permitted on designated areas of our terraces.

Unfortunately Dogs are not allowed in the hotel bedrooms. Dogs may be allowed in some cottages. Please ask reception for more information.

Where special arrangements are required, i.e. diet, room location, the hotel must be advised in writing. Whilst every effort will be made to meet these requests, they are not guaranteed and may be chargeable.

We love children at the Masons Arms, for the comfort and relaxation of all our guest we do ask parents to keep their children under control at all times.

The hotel operates the Challenge 21 initiative.

The “Challenge 21” initiative highlights the fact that “if you are lucky enough to look under 21 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence, passport or PASS* accredited proof of age card. This applies to all residents and their children.

MAINTENANCE AND IMPROVEMENTS

As the hotel is now open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.

Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.

We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.